When seeking help for mental health concerns, it is important to recognize that it demonstrates strength, not weakness. At Healing & Wellness Counseling Services, we understand the significance of integrating various aspects of effective counseling practice. We strive to establish a strong therapeutic alliance, foster hope, and swiftly focus on attainable objectives. Our dedication extends beyond the immediate treatment period, as we actively support treatment adherence and follow-up to ensure long-lasting benefits.
Mission Statement
Our mission is to create a compassionate, inclusive community that empowers individuals to embrace their mental health journey. We are dedicated to eradicating stigmas surrounding mental health by promoting open dialogue, providing accessible resources, and fostering understanding. Through education and support, we aim to inspire individuals to seek help, nurture their well-being, and cultivate resilience.
Vision Statement
We envision a future where mental health is prioritized and celebrated as an integral part of overall wellness. A world where stigmas are dismantled, and every individual feels empowered to share their experiences without fear or judgment. We strive to be a beacon of hope, leading the charge in raising awareness, advocating for mental health equity, and fostering a culture of acceptance and support that uplifts every member of our community.
We are committed to providing services that cater to everyone. We recognize the need for a safe, inclusive space where individuals can openly express their thoughts and emotions. Our therapists possess empathy and understanding, as they can relate to individuals' unique experiences and challenges.
At Healing & Wellness Counseling Services, our primary goal is to create an environment where all clients feel heard and valued. We aim to facilitate healing and personal growth through compassionate listening and culturally sensitive therapy. Together, we can journey towards improved mental well-being and lasting empowerment.
Our approaches to therapy include, but are not limited to, Cognitive-Behavioral, Coaching, Dialectical-Behavioral, Solution-Focused-Based, Psycho-educational, and Psycho-analytic techniques. We are Christians and provide Christian perspectives on counseling for interested clients.
Get in touch with us when you're ready to heal!
~Dr. Delondria Catrice Hines, EdD, LCMHC-QS, NCC-Owner
Pamila Randolph, Administrative Manager
Jazmeiah Randolph, Billing Manager
Sarah Ford, MS, LCMHCA
Monica Johnson, Therapist Intern
Dr. Delondria Catrice Randolph-Hines is a Licensed Clinical Mental Health Counselor-Qualified Supervisor and owner of Healing & Wellness Counseling Services, PLLC in Durham, North Carolina. She specializes in helping clients with issues like depression, anxiety, trauma, stress, grief, and loss, and is committed to promoting mental wellness and emotional healing.
Catrice has a strong educational background, holding a bachelor's degree from East Carolina University. She further advanced her studies by earning master's degrees in Psychology from the University of Phoenix and in Professional Counseling from Liberty University. She obtained a doctorate in Community Care and Counseling, with a specialization in Marriage and Family Counseling from Liberty University.
Her varied professional experience includes roles as a collegiate academic advisor, substitute teacher, preschool teaching assistant, and elementary school counselor. As a member of the American Counseling Association (ACA) and the Licensed Clinical Counselors of North Carolina (LCCNC), she upholds high ethical standards and is dedicated to continuous professional growth. Catrice is also a member of Delta Sigma Theta Sorority, Inc..
Catrice lives in Durham, NC, with her husband, Bruce. They have two adult sons, Jay and Jason. In her spare time, she enjoys traveling and spending time with family and friends.
In today’s time and age, it is extremely important to have a safe and supportive space where you can show up as your true authentic self. I would be delighted to be the person to provide you with that space as we work together through your healing journey.
Therapy is not a one size fits all process, therefore I understand that each client will come with their own unique and diverse backgrounds and life experiences.
I utilize a variety of approaches. The theoretical approaches that I primarily use include Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Solution Focused Therapy, and Person-Centered with an emphasis on cultural diversity. My specialties are Anxiety and stress management‬, depression, boundary-setting, communication skills, self-esteem and confidence-building‬, mindfulness and self-care practices‬, and academic skill building.
My Experience
I am a Licensed Clinical Mental Health Counselor Associate. I obtained my Bachelor of Arts degree in Psychology from North Carolina A&T State University in 2017 and my first Master of Science Degree in Community Psychology from Florida A&M University in 2019. After completing my first master’s degree I went on to serve in the Peace Corps as a Health & HIV/AIDS Civil Society Capacity Building Volunteer in the country of Botswana, Africa. After Covid-19 pandemic international evacuations in 2020 I returned to the United States and began the continuation of my education. I obtained my second Master of Science Degree in Clinical Mental Health Counseling from the University of Mount Olive in 2023.
My Clinical experience consists of various settings which include, short-term residential, Intensive Outpatient care, Partial Hospitalization program, and Private Practice. I have worked with clients ranging from adolescence to early adulthood in group and individual settings.
Throughout life there may be many paths that you find yourself on. It is ok to have support along the way. Let’s connect as we walk down this pathway together.
When I’m not in therapist mode I’m…
Attending Cultural Festivals, reading a good book, watching one of my favorite movies or tv shows, and spending time with my loved ones.
We each have only one life to live, and the experiences within that lifespan are unique to every individual. There may be circumstances and experiences that arise wherein one might require assistance in processing and returning to optimal functionality. It would be my privilege to assist you on your journey.
My name is Monica Johnson, and I am currently a counseling intern at Healing & Wellness, LLC. I am pursuing a master's degree in Clinical Mental Health Counseling at Liberty University. My approach involves utilizing Person-Centered Therapy (PCT), Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Mindfulness-Based Cognitive Therapy (MBCT), and Reality Therapy. As we recognize that not one method suits everyone, we will collaborate to identify the therapeutic approach that best aligns with your needs.
I am equipped to support clients across various areas of psychotherapy, including children, adolescents, and adults of all ages, whether individually, within families, groups, or couples. I specialize in treating anxiety disorders, post-traumatic stress disorder (PTSD), depression, self-esteem issues, stress, and trauma.
I appreciate the opportunity to accompany you on your journey toward becoming your best self and living your most effective life, appreciating each day as the gift it truly is.
The healing process begins by identifying a situation(s) of concern. The next steps involve problem-solving or gaining insight, evaluating options while gaining a deeper understanding of yourself and previously unidentified resources.
50 mins| $125 (initial assessment $175)
The focus is on the family as a system, in which the family as a whole is greater than the sum of its parts (i.e., the system at large is greater than its’ individual members). Family therapy emphasizes family relationships, interactional patterns, and reciprocity among all family members.
50 minutes| $150
Marriage vows are important, and the goal is to assist couples in communicating better, managing challenges, developing successful conflict management skills, and enhancing emotional connection and satisfaction.
50 mins| $150
We are health and wellness professionals who help people make progress in their lives in order to attain greater fulfillment and build a happier, more meaningful life. We aid our clients in improving their relationships, careers, and day-to-day lives as well as guide them through life changes and challenges.
50 mins | $100
At Healing and Wellness Counseling Services, PLLC, we believe everyone deserves access to mental health support. For clients without insurance, we offer flexible individual counseling subscription plans designed to meet your needs:
1 Session per Month: $85 for a 50-minute session
2 Sessions per Month: $160 for two 50-minute sessions
3 Sessions per Month: $240 for three 50-minute sessions
4-5 Sessions per Month: $300 for four to five 50-minute sessions
Our subscription plans provide a cost-effective way to prioritize your mental well-being while ensuring you receive the support you need. Each session is personalized to help you navigate life's challenges and work toward your goals.
The initial individual session will be billed at $175, and each session thereafter will be billed at $125. The insurance benefits quoted by your insurance company are not a guarantee of payment. Please note that benefits can change periodically and may affect the amount that your insurance company will pay. The final confirmation of your benefits and copay will appear on the Explanation of Benefits you receive from the insurance company. Insurance does not cover COUPLES COUNSELING.
PAYMENT
Payment for counseling is due at the time of your counseling session. We also accept Visa, MasterCard, HSA, FSA, and Discover. If you miss two payments, we will not be able to reschedule you until we receive your full payment. Checks returned for non-sufficient funds are charged $25.
INTERNS AND THERAPY SERVICES
We are pleased to offer 30-minute counseling sessions with our highly trained interns for a fee of $50. Our interns are actively pursuing their counseling education and are required to gain practical experience by serving a certain number of clients prior to graduation. This presents an excellent opportunity for clients to receive ongoing therapy at a significantly reduced rate while aiding our interns in their professional development. Please rest assured that all interns are supervised by a Licensed Clinical Mental Health Counselor-Qualified Supervisor to ensure the highest standards of care and support. If interested, please fill out the contact form and request an intern for your therapy session.
NO CALL/NO SHOW & LATE CANCELLATION FEES
Per our NO Call/NO Show policy, you will be charged the entire amount for your appointment without providing adequate notice. Please note that insurance does not cover this fee. To avoid this late fee, clients must cancel their appointments at least 24 hours in advance.
Per our late cancellation policy, clients will be charged $25 for canceling their appointment without providing adequate notice. Please note that insurance does not cover this fee. To avoid this late fee, clients must cancel their appointments at least 24 hours in advance.
NO SURPRISES ACT
“Right to Receive a Good Faith Estimate of Expected Charges” Under the No Surprises Act
Under the law, health care providers need to give patients who do not have insurance (PRIVATE PAY) or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your healthcare provider and any other provider you choose for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call Pamila Randolph, Administrative Manager, at 919-756-6116.
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